What we DO
Here at F Simmonds & Sons we take pride in our high level of customer service. Developing long-term relationships with our customers we ensure the maximum profit potential for every machine.
Our team is focused into key service areas, with our ethic of everyone working together to deliver great customer service.
Our account managers provide a friendly professional service for all aspects of amusement machines supply. They regularly visit each site, working one on one with the customer to ensure that the most profitable equipment is sited. Using their in depth industry knowledge the account managers provide a strong level of support for customers, helping with questions and queries that arise.
Here at F Simmonds & Sons, our service engineers specialise in reducing any problems and faults with the machines. Having access to fully equipped workshops in all depots, along with complete tool kit for site visits. They apply their extensive training to ensure a customers machine is fully functional within the shortest amount of time.
Our highly trained collectors take the stress out of cash handling. Using the latest technology, the professional service means that machine takings are digitally processed. This is an extremely secure process, and combined with the high level of training leads to an accurate service for the customer.